How are shipping rates calculated?
Domestic (within the continental US)
- Orders under $35: $6.99 shipping
- Orders $35 and over: Free shipping
Expedited Shipping (continental US)
- Orders $30 and over (under 4 lbs): $9.99
Express/Rush Shipping (continental US)
- Price varies; calculated at checkout
International Shipping
- Orders under $60: $9.99 USD
- Orders $60 and over: Free shipping
Note: International orders may have customs and duty fees. These fees must be paid by the recipient. ColourPop is not responsible for these charges.
For more information on import fees please click HERE!
What is your return policy?
Unfortunately once an order has shipped, we are unable to offer refunds, returns, or exchanges. All sales are final.
If you wish to cancel an order prior to shipping, or have any questions, please contact our Customer Care team by clicking HERE.
For purchases from Ulta or Target:
Our Customer Care team is unable to assist you with any ColourPop purchases made at Ulta or Target. Please reach out to the store where your purchase was made for more information on their return policy!
Will my package be charged delivery/customs fees?
All international orders are subject to customs and duty fees as defined by the country of import. Unfortunately, we are unable to provide information on whether you may or may not be charged customs/duty fees. Duties will be determined by the country of import of your order based off product value.
For orders to Canada, Australia, United Kingdom, Hong Kong, France, Singapore, Japan, New Zealand, Spain, and Israel:
We are excited to share that Duties & Taxes are now included during checkout on all orders shipping to your country! This means you will save on agent fees and your package may be delivered to your door! Any Duties & Taxes that apply to your order will be listed during the checkout process.
For all other international orders:
These fees are not included in your ColourPop order and/or shipping total. ColourPop assumes no responsibility for duties incurred on discounted, promotional or give away items. All fees must be paid by the parcel recipient. By placing an order, you authorize ColourPop to import your product on your behalf and agree to ColourPop delegating the import of your products to a third party.
My international tracking is not updating.
We’re so sorry for the delay with your order! We can assure you that your package is still in transit to you.
Please note that international orders usually take 10 to 21 full business days to be delivered. Business days do not include weekends or holidays.
We do our best to ship orders to you as quickly as possible. Depending on your location, your order may take longer than 21 days for delivery due to courier delays and other issues beyond our control. For the most up-to-date information regarding potential delays in your location, please reach out directly to your local Customs Bureau and Postal Institutions.
In the meantime, here are some things that might help you locate your package:
If tracking indicates that your package is in your destination country, please use your local courier’s online tracking, as it may have more accurate tracking information. We also recommend directly contacting your local post/customs office. The best way to do this is by simply locating your nearest post/customs office and visiting them in person.
If tracking indicates that your package is still in the US, or is currently in transit, please be patient! Although international orders do typically get delivered within 21 business days, your package may be delayed by customs (or it may simply be missing a scan).
We recommend full communication with your customs office as this is the most likely place for packages to go missing.
If you have waited the full 21 business days and still have not received your order, please contact our Customer Care team HERE with your order number. Please note, we are unable to assist you further with your order until after the 21st business day.
Can I change the shipping address for my order?
Updated 7 months ago
We will be happy to change the shipping address for you order! Please email our Customer Care team by clicking HERE with your order number and the updated address ASAP, as we are only able to make changes to your order if it has not yet entered the packing process. Unfortunately we are also unable to change your shipping address from a domestic US address to an International address, or from an International address to a domestic US address. Please note that changes to your order may be limited during periods of high order volume, including launches and promotions.
Can I change the shipping address for my order?
Updated 7 months ago
We will be happy to change the shipping address for you order! Please email our Customer Care team by clicking HERE with your order number and the updated address ASAP, as we are only able to make changes to your order if it has not yet entered the packing process. Unfortunately we are also unable to change your shipping address from a domestic US address to an International address, or from an International address to a domestic US address. Please note that changes to your order may be limited during periods of high order volume, including launches and promotions.
Can I change the email address to my order?
Updated 7 months ago
Yes! Please email our Customer Care team by clicking HERE with your order number, original email address, and the updated email address so that we may make the changes for you. Once your email address has been updated, we can resend your order confirmation and/or shipping confirmation emails to the updated address. 🙂
Can I modify my order after I’ve placed it?
Updated a year ago
No, unfortunately we cannot modify orders once they have been placed. All sales are final. So sorry for any inconvenience!
Do you combine orders?
Updated 7 months ago
Orders may be automatically combined by our system if placed on the same day with the same shipping address.
Please note that orders cannot be combined manually by our team, and shipping fees for orders that may be combined by our system are non-refundable.
Why does my order status say unfullfilled?
Updated 7 months ago
“Unfulfilled” means your order is processing and has not yet shipped. Once your order ships, it will be marked as “fulfilled”. We’ll be sure to send you a shipping confirmation email with tracking once your order is on its way!
Why can’t I ship a collab to my country?
Updated 7 months ago
Due to licensing agreements, we are unable to sell certain collabs to all countries. We appreciate your understanding!
My international tracking is not updating.
Updated 6 months ago
We’re so sorry for the delay with your order! We can assure you that your package is still in transit to you.
Please note that international orders usually take 10 to 21 full business days to be delivered. Business days do not include weekends or holidays.
We do our best to ship orders to you as quickly as possible. Depending on your location, your order may take longer than 21 days for delivery due to courier delays and other issues beyond our control. For the most up-to-date information regarding potential delays in your location, please reach out directly to your local Customs Bureau and Postal Institutions.
In the meantime, here are some things that might help you locate your package:
If tracking indicates that your package is in your destination country, please use your local courier’s online tracking, as it may have more accurate tracking information. We also recommend directly contacting your local post/customs office. The best way to do this is by simply locating your nearest post/customs office and visiting them in person.
If tracking indicates that your package is still in the US, or is currently in transit, please be patient! Although international orders do typically get delivered within 21 business days, your package may be delayed by customs (or it may simply be missing a scan).
We recommend full communication with your customs office as this is the most likely place for packages to go missing.
If you have waited the full 21 business days and still have not received your order, please contact our Customer Care team HERE with your order number. Please note, we are unable to assist you further with your order until after the 21st business day.
I bought ColourPop from Ulta. Can I return them?
Updated 7 months ago
Please reach out to Ulta for more information on their return policy, as our Customer Care team can only help with ColourPop.com purchases.
I need my refund redirected to a different account.
Updated 7 months ago
Unfortunately, we are only able to issue a refund to the original point of purchase for the order. Please reach out to your bank for more information on how to reroute the funds to the correct account.
Return Policy
Updated 6 months ago
Unfortunately once an order has shipped, we are unable to offer refunds, returns, or exchanges. All sales are final.
If you wish to cancel an order prior to shipping, or have any questions, please contact our Customer Care team by clicking HERE.
For purchases from Ulta or Target:
Our Customer Care team is unable to assist you with any ColourPop purchases made at Ulta or Target. Please reach out to the store where your purchase was made for more information on their return policy!